2026 Metabase Security Incident

Charlottesville, VA: October 14, 2026 – Dorsata, Inc. has become aware of a data security incident involving the Metabase third-party software it uses that may have involved the protected health information belonging to patients. We are sending letters to potentially involved individuals to notify them about this incident and provide resources to assist them.

On or about August 12, 2026, we received a notice that the Metabase business intelligence software we use contained a security vulnerability.  We immediately patched the software and began an investigation with the assistance of independent cybersecurity experts. Our investigation determined the Metabase security vulnerability allowed unauthorized access to our database platform that stores medical information related to patients of our healthcare provider partners between August 10, 2026 and August 12, 2026.  We then reviewed the data involved in the incident to identify the individuals whose information may have been involved. Please note that there is no evidence of the misuse, or attempted misuse, of any potentially impacted information.

Based on the investigation of the incident, the following personal and protected health information may have been involved in the incident: name, address, patient ID, date of birth, vitals data, treatment information, treatment location, provider name, vaccines, medications, health insurance information, and patients’ medical history contained in a patient’s medical records.  Social security numbers, driver’s license number and financial information were not involved.

We take the security of patient information very seriously.  We have taken steps to prevent a similar event from occurring in the future, including installing the security patches and updates Metabase has provided to entities who use their software. The notification letters we sent to potentially affected individuals also include information about steps that individuals can take to protect their information.

Dorsata has established a toll-free call center to answer questions about the incident and related concerns. The call center is available Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time and can be reached at 800-655-5832.

The privacy and protection of protected health information is a top priority for Dorsata, which deeply regrets any inconvenience or concern this incident may cause.

While we have no evidence of the misuse of any potentially affected individual’s information, we are providing the following information to help those wanting to know more about steps they can take to protect themselves and their personal information:

What steps can I take to protect my personal information?

• • Please notify your financial institution immediately if you detect any suspicious activity on any of your accounts, including unauthorized transactions or new accounts opened in our name that you do not recognize. You should also promptly report any fraudulent activity or any suspected incidents of identity theft to proper law enforcement authorities.
  • You can request a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies. To do so, free of charge once every 12 months, please visit http://www.annualcreditreport.com or call toll free at 1-877-322-8228. Contact information for the three nationwide credit reporting agencies is listed at the bottom of this page.
  • You can take steps recommended by the Federal Trade Commission to protect yourself from identify theft. The FTC’s website offers helpful information at ftc.gov/idtheft.
  • Additional information on what you can do to better protect yourself is included in your notification letter

How do I obtain a copy of my credit report?

You can obtain a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies.  To order your credit report, free of charge once every 12 months, please visit http://www.annualcreditreport.com or call toll free at 1-877-322-8228. Use the following contact information for the three nationwide credit reporting agencies:

TransUnion P.O. Box 1000 Chester, PA 19016 1-800-916-8800 http://www.transunion.com

Experian P.O. Box 9532 Allen, TX 75013 1-888-397-3742 http://www.experian.com

Equifax P.O. Box 105851 Atlanta, GA 30348 1-800-685-1111 http://www.equifax.com

How do I put a fraud alert on my account?

You may consider placing a fraud alert on your credit report. This fraud alert statement informs creditors to possible fraudulent activity within your report and requests that your creditor contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact Equifax, Experian or TransUnion and follow the Fraud Victims instructions. To place a fraud alert on your credit accounts, contact your financial institution or credit provider. Contact information for the three nationwide credit reporting agencies is included in the letter and is also listed at the bottom of this page.

How do I put a security freeze on my credit reports?

You also have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, or regular stamped mail, or online by following the instructions found at the websites listed below. You will need to provide the following information when requesting a security freeze (note that if you are making a request for your spouse, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) address. You may also be asked to provide other personal information such as your email address, a copy of a government-issued identification card, and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. There is no charge to place, lift, or remove a freeze. You may obtain a security freeze by contacting any one or more of the following national consumer reporting agencies:

Equifax Security Freeze PO Box 105788 Atlanta, GA 30348 1-800-685-1111 http://www.equifax.com

Experian Security Freeze PO Box 9554 Allen, TX 75013 1-888-397-3742 http://www.experian.com

TransUnion (FVAD) PO Box 2000 Chester, PA 19022 1-800-909-8872 http://www.transunion.com

What should I do if my family member was involved in the incident and is deceased?

You may choose to notify the three major credit bureaus, Equifax, Experian and Trans Union, and request they flag the deceased credit file. This will prevent the credit file information from being used to open credit. To make this request, mail a copy of your family member’s death certificate to each company at the addresses below.

Equifax Equifax Information Services P.O. Box 105169, Atlanta, GA 30348

Experian Experian Information Services P.O. Box 9701 Allen, TX 75013

TransUnion Trans Union Information Services P.O. Box 2000 Chester, PA 19022